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2 East 61st Street At 5th Ave, New York , NY 10065

Your key to NYC Pierre At Your Service
For nearly a century, guests of The Pierre have delighted in the hotel’s singularly exceptional concierge service, offered by Les Clefs d’Or members who strive, quite simply, to make the impossible possible, every day. It is our pleasure to assist you.
Whether you require theatre tickets or dinner reservations, a videographer to capture a milestone moment, or a private appointment with a gallery owner, jeweler, or personal shopper, we encourage you to contact us.
One evening a guest approached the concierge in a panic as he’d just discovered that he’d left his mobile phone in the back of the Uber. Maurice attempted to reassure the guest that he was at the Pierre, a Taj Hotel and only positive outcomes occur! Maurice guided the guest through sending a message via his iPad while Maurice sent HELP messages via his Uber app. Maurice noticed the guest increasing anxiousness and urged him to take relaxation in his room. Maurice began to share the issue with Dany who stated that he had once been an Uber driver and there was a contact number provided to the drivers. One evening a guest approached the concierge in a panic as he’d just discovered that he’d left his mobile phone in the back of the Uber. Maurice attempted to reassure the guest that he was at the Pierre, a Taj Hotel and only positive outcomes occur! Maurice guided the guest through sending a message via his iPad while Maurice sent HELP messages via his Uber app. Maurice noticed the guest increasing anxiousness and urged him to take relaxation in his room. Maurice began to share the issue with Dany who stated that he had once been an Uber driver and there was a contact number provided to the drivers. Maurice explained the situation and was eagerly assisted in tracking down the details of the driver and the recent trip taken by the guest. Around 1 a.m., the guest received a message regarding the phone and how it could be retrieved the following day. When Maurice returned, he received a phone call from the guest expressing his gratitude, he later came to the desk and thanked Maurice again and remarked that the positive attitude from Maurice that the phone would be returned had kept him calm. One rainy day, tourists from Chicago made the right decision to take refuge from the rain at The Pierre. While in the lobby they met Ivette at the Concierge. They had a lovely chat with Ivette and mentioned that they were on a strict budget and were hoping to visit museums on their free admission days. Ivette called the MOMA museum and asked for any special discounts. The employee at the MOMA museum was kind enough to offer her friends and family benefit to allow the guest and her Son to visit the museum for free. One rainy day, tourists from Chicago made the right decision to take refuge from the rain at The Pierre. While in the lobby they met Ivette at the Concierge. They had a lovely chat with Ivette and mentioned that they were on a strict budget and were hoping to visit museums on their free admission days. Ivette called the MOMA museum and asked for any special discounts. The employee at the MOMA museum was kind enough to offer her friends and family benefit to allow the guest and her Son to visit the museum for free. They were so happy for this unexpected treat. A couple of weeks later, Ivette received a heartfelt email from the guest expressing sincere gratitude, “ I just wanted to you to know how much your kindness and consideration for us meant to us. I talk about it often as one of the highlights of our trip to New York." A guest visited the Concierge Desk looking for assistance with tennis shoes that have velcro. Abraham assisted the guest and began the search for this special type of shoe. After multiple calls to different stores, Abraham still had no luck. However, he remembered that one of his friends is a Home Care Attendant and she would probably have an idea as to where to locate the shoes. She gave Abraham the information and he contacted the vendor and was able to secure the exact type of shoes they needed. A guest visited the Concierge Desk looking for assistance with tennis shoes that have velcro. Abraham assisted the guest and began the search for this special type of shoe. After multiple calls to different stores, Abraham still had no luck. However, he remembered that one of his friends is a Home Care Attendant and she would probably have an idea as to where to locate the shoes. She gave Abraham the information and he contacted the vendor and was able to secure the exact type of shoes they needed. Abraham presented the address to the guest and arranged for the shoes to be ready upon her arrival at the shop, enabling them to save time to be able to enjoy their time walking around Manhattan. Guests were so happy as this allowed them to enjoy other activities without having to worry about spending most of their trip trying to locate the shoes. the guest was so grateful that after departure she sent a gift to the hotel for Abraham and wrote in The Pierre Customer Feedback: “Abraham was the best aspect of the hotel.” Concierge Erin ran into her old mentor/friend from Chicago, in the lobby. They had a wonderful catch-up and her friend introduced Erin to her new husband. Erin overheard them talking about Valentine's Day Dinner and the husband was quite upset that he forgot to arrange a special dinner for them. Since it was his first time in NYC he didn’t know how difficult it is to get into restaurants on a Friday night on short notice. Erin quietly whispered to the husband not to worry about it as she would arrange a dinner for them in the most romantic room in the City; the Rotunda. Concierge Erin ran into her old mentor/friend from Chicago, in the lobby. They had a wonderful catch-up and her friend introduced Erin to her new husband. Erin overheard them talking about Valentine's Day Dinner and the husband was quite upset that he forgot to arrange a special dinner for them. Since it was his first time in NYC he didn’t know how difficult it is to get into restaurants on a Friday night on short notice. Erin quietly whispered to the husband not to worry about it as she would arrange a dinner for them in the most romantic room in the City; the Rotunda. The husband was relieved and happy. Erin remembered that her friend did not drink alcohol and asked for a birthday amenity without alcohol to be delivered to their room. After their departure, The guest sent Erin a thank you note, “Thank you so much for getting us into the Rotunda for that fabulous Valentine's Dinner. We loved it! And thank you for remembering that I do not drink alcohol. What a memory you have and it was such a nice touch. So glad we chose The Pierre. You are a rock star! A guest asked Christian to enlarge a document for him so he could read it without his glasses. Christian produced a few options which pleasantly surprised the guest After receiving it, the guest called down and said he was having trouble with a speech and Christian invited him to come to Concierge. Christian made suggestions and offered to edit and retype the 6-page speech with all notations given. When Christian sent him the edited, retyped speech…he added a personal suggestion and an optional closing to his speech: The Old Irish Blessing. A guest asked Christian to enlarge a document for him so he could read it without his glasses. Christian produced a few options which pleasantly surprised the guest After receiving it, the guest called down and said he was having trouble with a speech and Christian invited him to come to Concierge. Christian made suggestions and offered to edit and retype the 6-page speech with all notations given. When Christian sent him the edited, retyped speech…he added a personal suggestion and an optional closing to his speech: The Old Irish Blessing. The next day the guest came down to Concierge and hugged Christian, crying. He told him he would have never made it through the day without his help. He spoke to a packed church of over 500 people and the advice he gave he used. He ended his speech with the OLD IRISH BLESSING where the congregation stood up and recited it with him.
Concierge Maurice Dancer
Concierge Maurice Dancer
Concierge Ivette Munroe
Concierge Ivette Munroe
Concierge Abraham Guzman
Concierge Abraham Guzman
Concierge Erin McDonnell
Concierge Erin McDonnell
Concierge Christian Hogan
Concierge Christian Hogan
The Concierge desk has to be second to none. Maurice and Charlie do a fabulous job. We worked with Charlie mostly who provided insight for amazing restaurants, local pubs as well securing us a helicopter tour of the Big Apple. Willy was friendly and informative as we came through the hotel. Lovely hotel with really nice people who simply cant do enough for you. Christian and Abraham on the concierge desk, Doris working the lift, Luis in the Perrine..the list goes on. They all delivered an old fashioned service with a wonderful human touch. Housekeeping even wraps loose phone chargers for you. Wow! Sam and Sergio are great bartenders and Maurice, the Chief Concierge has been there for over 30 years and it is evident why. Devon was always there to get me a cab/Uber quickly even when it was rainy. We love the entire staff and will return on our next visit.New York City at its Finest
Shayne U
Once in a lifetime trip and The Pierre delivered for us.
Mullers2
A TRUE LUXURY EXPERIENCE
Steven M
You may contact The Pierre New York concierge service by calling +1 212-940-8108 or completing the below form. A member of our Concierge team will respond to your inquiry. Thank you for your interest in our concierge services, a member of the team will contact you for further details.