Cleanliness
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Our Health & Wellness Commitment The Pierre Approach, Step-By-Step

The Pierre enjoys a legacy of unrivaled hospitality, creating meaningful and memorable stays one valued guest at a time. As we continue to adhere to current government mandates regarding health and safety, we also strive to cultivate emotional connections and curate personalized experiences for our guests. It is our heritage of exceptional service that defines The Pierre.

The Pierre’s enhanced protocols have been developed in accordance with CDC and World Health Organization recommendations, as well as in cooperation with state and local government requirements. For detailed information and the most up-to-date regulations, please visit the New York State Travel Advisory page. Read a high-level summary of The Pierre’s detailed Health & Safety Commitment below, outlining additional measures we are undertaking to ensure your safety and well-being.

Highlights

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General Detail Cleaning

We adhere to the highest levels of cleaning standards and protocols, which include the use of hospital-grade cleaning chemicals.

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High-Touch Surfaces

We have increased the frequency of cleaning in public areas with a focus on disinfecting high-touch surfaces, elevator buttons, and door handles.

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Dedicated Team

Our Leadership Team serves as on-property experts to ensure all health & safety measures are implemented.

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Key Cleanliness Considerations

  • Masks need to be worn in all public spaces in the hotel
  • Our spacious guestrooms and suites have high ceilings, large windows, and are equipped with independent heating and cooling systems. They do not share ducting with any other rooms or public spaces.
  • All windows in our guestrooms open so you can let fresh air in at any time.
  • All guests will receive a complimentary safe stay kit upon arrival. Additionally, guests will have access to touchless hand sanitizer dispensers in all public areas.
  • Our two lobbies traditionally experience limited residential and guest traffic. All property dining outlets will comply with local and state-mandated occupancy limits.

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Key Cleanliness Considerations

  • Guests will be encouraged to maintain 6-foot physical distancing
  • We provide highly visible signage in all public and associate-accessible areas as a reminder of The Pierre’s commitment to its health, safety & hygiene guidelines.
  • We have updated our guest laundry handling protocols and contactless delivery is available; our expert team will continue to process and clean all laundry and dry-cleaning in house, we don’t send anything outside to a third party.
  • Associates who do not feel well will be instructed to stay at home. The Pierre provides generous health care and sick leave benefits, should an associate test positive for COVID- 19.
  • Both the Leadership Team and all associates receive thorough health & safety training.

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Awards & AccoladesAAA Inspector’s Best of Housekeeping

A recipient of the 2020 AAA Best of Housekeeping designation, our housekeeping standards, as measured through comprehensive on-site inspections, significantly surpass expectations. The well- being and safety of all who come through our doors has always been a priority. We are now enhancing our already strict health & safety guidelines to provide further protection to all who visit, work or stay with us.

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Parking

Valet parking is temporarily unavailable, however self-parking is available at reduced rates.

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Concierge

Available daily, 8:00 am - 10:00 pm

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Room Service

Limited hours

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Guest Laundry

Monday, Wednesday, Friday – 8:00 am-4:00 pm. 

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Perrine & Two E Lounge

Perrine is now open for breakfast, lunch, and dinner service, and guests must be vaccinated to access it. Two E Lounge will be closed until further notice

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Turndown service

Suspended until further notice

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Jewelry Shop

Closed until further notice

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Fitness Center

24 hr Access
Guests must be vaccinated to use this service.

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Shoe Shine

Available during the day (no overnight service)