GUEST INFORMATION AT THE PIERRE

CHECK-IN/CHECK-OUT POLICY

The Pierre’s standard check-in time begins at 3:00 pm and check-out is at 12:00 pm.Early arrivals and late departures are based on availability, and fees may apply. 

AGE REQUIREMENT POLICY

Guests must be 18 years or older with valid government-issued identification to reserve and check in to a guest room. A person meeting the minimum age requirement must be present at check-in and be registered as a guest in the room. For registered guests under the age of 21, the hotel will remove all alcoholic beverages from the guestroom prior to the check-in process.

ADA POLICY

ADA-compliant guest rooms are available and should be reserved in advance. Certified service animals are always welcome and exempt from charges.

EARLY DEPARTURE POLICY

Guests who check out of the hotel prior to their scheduled departure date are subject to an an early departure fee equivalent to one night’s room rate and tax.

OCCUPANCY POLICY

We can accommodate only two adults in a guest room.

EXTRA BEDDING POLICY

An extra bed is allowed in select rooms for a fee of $50 plus tax per night.

PAYMENT POLICY

On arrival at the hotel, The Pierre requires a credit card pre-authorization to cover the value of your stay plus $200.00 for incidentals per day $200.00 of incidentals per day (up to a maximum of $600.00). The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and The Pierre  will not be responsible for any resulting fees or charges. If you wish to settle your account by cash, your identification is required along with full accommodation prepayment, and an incidental deposit of $150.00 per day.

HOTEL FACILITY FEE

Our daily facility fee of $30.00 ($34.43 including taxes) covers the following value-added amenities: unlimited streaming-quality, high-speed wireless internet for up to five devices, early morning coffee and tea service in the lobby, access to PressReader with unlimited electronic newspapers and magazines, unlimited local and domestic long-distance phone calls, and access to a monthly collection of digital books, audiobooks, and podcasts via Bedside Reading, available for download

SMOKING POLICY

The Pierre offers both smoking and non-smoking rooms.

FAMILY PLAN POLICY

Children 17 and under stay free in the existing bedding of a room shared with a paying adult.

PET POLICY

The Pierre welcomes well-mannered, disease-free dogs weighing up to 15 pounds. No more than two dogs may occupy a guest room. Pets must be kept on a leash at all times (except inside the guest's room). Due to state and city health codes, pets are not allowed in our restaurants or inside the Fitness Center. A daily dog fee of $75 per dog will be applied to your account prior to your departure. Guests with dogs are required to sign a "dog waiver" upon arrival. Dogs cannot be left unattended in the guest's room. Pet sitters can be arranged through the concierge team. Upon request, we are happy to provide a pet amenity consisting of a dog bed, bowls, and homemade dog treats.

Certified Service Animals are always welcome and exempt from charges.